Frequently Asked Questions
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In this list you can find the answers to FAQ regarding course fees, cancellation and reimbursement policy, payment methods, taxes (including VAT) and more.
Please get in contact with our customer care service if you don't find the right answers or need additional information.
LEARNING OFFER AND COURSE CALENDAR
We publish our calendar with the course dates once a year at the end of November.
PuntoSud Academy offers different types of courses: certificate programs, classroom courses, virtual classrooms, webinars and eLearning modules.
The purchase of one course from the PuntoSud Academy gives you free access to the Community – EU Grant learning HUB for the entire year. The learning Hub allows you to be updated on important changes and novelties related to EU rules and procedure and to share with other professionals the tips, insights, innovations and recommendations that could facilitate the management of EU-funded development projects.
- Certificate programs
Certificate programs are designed as learning programs that will guide you through your topic of interest. Their aim is to provide you with all the information you need to feel confident and master the subject matter.
This type of learning program combines face-to-face or virtual training with eLearning modules.
- Face-to-face classrooms
Face to face courses have a usual duration of 2-3 days. They include lectures, group works, practical exercises and assignments and have the advantage of face-to-face interactions with trainers and other colleagues in a professional and friendly atmosphere.
Classroom courses are usually organized at PuntoSud HQ in Milan.They are much interactive.
- Virtual classrooms
A virtual classroom is an online learning environment that allows live interaction and exchange between the instructors and the trainees. To this purpose, PuntoSud uses the zoom video-conferencing system, where the instructors can provide live learning sessions using a similar methodology to the one used in a traditional face-to-face training session. Moreover participants can ask questions and use other tools to implement collaborative and individual activities and group works. See more about our training methodology.
Webinars are short, live lectures delivered by experts who will share with participants information, suggestions and best practices with the support of ppt presentations, websites demos and other materials. They will also make use of pools, quizzes and question&answer sessions to interact with participants.
Self-paced learning modules delivered in a user-friendly and interactive environment that will allow to follow the course at your own pace, through your computer, laptop or mobile phone.
COURSE PRICES AND DISCOUNTS
The course fee includes tuition fee and course materials. Face-to-face classrooms also include small refreshments and coffee breaks.
Local transport, travel, accomodation, visa, insurance and food costs are covered by participants who will also take care of the organisational aspects related to participation in the course.
A multiple booking discount (usually of 20%) is automatically applied at the checkout when three or more people from the same organisation apply to the same course and session (same dates). Bookings must be made on the same online transaction to qualify.
The discount for multiple bookings can be combined with early booking offers, special offers and discount codes, unless explicitly stated.
Promotions such as the early booking and special promotions are occasionally available.
Subscribe to the PuntoSud Academy Newsletter and receive information by email on new courses and learning opportunities, best practices and special offers.
VISA SUPPORT FOR FACE-TO-FACE CLASSROOMS
If you need a visa, we stongly advise you to plan it in advance and to check in your country the specific steps and procedure at your local Embassy to avoid unnecessary delays and costs. Please note that we are not in a position to provide country-specific advice.
PuntoSud will provide a letter of enrollment, which is a letter confirming your participation to the selected course; you can submit this letter to the Embassy in support of your visa application. To provide this letter, we will ask you a formal request in the headed paper of your organization and a scanned copy of your passport photo page.
We understand that there are often difficulties in obtaining a visa which are outside a participant’s control.
We suggest you to purchase the course of your interest and choose ‘bank transfer’ as payment modality. Then you will contact our customer care at email@example.com and ask for the enrollment letter. You will provide a scanned copy of your passport photo page. As soon as you receive the enrollment letter from us you will start the visa request at the Embassy. Once you receive the visa you will proceed with the payment by bank transfer.
If you have already paid the course and you are forced to cancel your place on the course due to problems obtaining a visa, PuntoSud will refund you according to its cancellation policy.
Please start your visa application in time to be able to participate to the course or in case of payment already done, to obtain 100% refund when your application is unsuccessful.
COURSE PAYMENT AND INVOICING
You can pay online, through the PuntoSud Academy eCommerce, using a credit card or a pay-pal account or via bank transfer.
Bank transfer shall be addressed to Fondazione PuntoSud | Bank details: Banca Popolare di Sondrio Agency n. 11 Via Ferdinando Bocconi 8 20136 Milan | IBAN code: IT02Q0569601610000005074X58.
For Italian clients (business or consumer), all services are subjects to Italian VAT 22%.
For non Italian clients (business or consumer), all services are VAT exempted or not subject to VAT in compliance with the EC rules and the Italian legislation, with the exception of face-to-face classrooms delivered in Italy, which are always subjects to Italian VAT 22%.
Reverse charge mechanisms may apply in Business to Business (BTB) transactions within the EU, and will be clearly marked on the invoice.
CANCELLATION AND REIMBURSEMENT POLICY
If you cannot attend one training, or you wish to cancel your place on a course, you shall email our customer care service at firstname.lastname@example.org. The following provision applies:
- Up to 6 weeks before the start date of the course: full refund of the course fee.
- Between 2 to 6 weeks before the start date of the course: 50% refund of the course fee.
- Within 2 weeks of the start date of the course: no refund.
However within 2 weeks of the start date of the course (but not later than 48 hours before the starting date) you can transfer your booking to a colleague at no additional cost.
If you wish to transfer your place on a course to an alternative course date, you shall email our customer care service at email@example.com at least 2 weeks before the starting date of the course, at no additional cost.
Transfer requests submitted within 2 weeks of the course date will not be accepted, and your fee will not be refunded (please refer to the Cancellation Policy).
COURSE ENROLLMENT AND TRAINING MATERIALS
To enroll into a course you have to be registered in the PuntoSud Academy learning platform. Upon receipt of payment, you will receive an email confirming your enrolment(s) in the course(s) and all the details on how to access the training materials.
Joining instructions will be sent 1 week before the course.
For some courses there is some specific pre-reading and asynchronous work to do before the course starts that will be shared with you one week before the course starts and in any case when registration has been processed and payment is received.
All participants can access the training materials upon their enrollment in the course after the completion of the registration and payment processes.
- The virtual classrooms and face-to-face classroom courses are available for the download of the materials and the certificate of attendance up to 2 weeks from the course end; after this period they will be no longer accessible.
- The elearning courses have a validity of 30 days from the first access; after this period they will be no longer accessible.
Face-to-face classroom courses usually start at 9am CET/CEST and finish at 5pm.
Virtual classrooms usually start at 9,30 am CET/CEST and finish at 13,30 pm.
Webinars usually start at 13,30 pm CET/CEST and finish at 15,00 pm.
All lessons are recorded and the recordings are made available to all participants of the course for two weeks after the course end.
You can watch the videos and catch up the parts you missed as many time you like within the course validity; videos cannot be downloaded.
The certificate of attendance will not be sent by email, but you can download it directly from the learning platform after the course completion and within two weeks from the course end.
The course is considered completed when the participant has done the exit test.